Refund policy

Fibez Refund & Return Policy (USA)

At Fibez, we take pride in offering high-quality handbags and shoulder bags designed for everyday style and functionality. Your satisfaction is important to us. If you are not completely happy with your purchase, we provide a simple and transparent return process.

1. Return Window We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

2. Eligibility for Returns To qualify for a return, your item must meet the following conditions:

  • Item must be unused and unworn
  • Returned in original packaging
  • All tags, accessories, and inserts must be included
  • Proof of purchase or order confirmation is required Items returned without meeting these conditions may not be approved.

3. Return Shipping Costs We believe in clear and fair policies:

Defective, Damaged, or Incorrect Items If you receive a damaged, defective, or wrong product:

  • Fibez will cover the return shipping cost
  • A prepaid return label will be provided
  • Replacement or full refund will be offered at no extra cost

Change of Mind / Customer Remorse If you wish to return an item because:

  • You changed your mind
  • The style or size does not meet your preference
  • You ordered the wrong product Then: The customer is responsible for return shipping costs.

4. Restocking Fees We value our customers. Fibez does NOT charge any restocking fee.

  • Restocking Fee: $0

5. How to Start a Return Follow these simple steps:

  • Step 1 — Contact Us: Email us at support@fibez.shop with your Order Number, Reason for return, and Photos (required for damaged items).
  • Step 2 — Receive Instructions: Our support team will review your request and respond within 24 hours with return instructions.
  • Step 3 — Ship the Item: Pack the handbag securely in its original packaging and send it to our return address: 111 Lebanon Ln, Beckley, West Virginia 25801, United States.

6. Refunds Once your return is received and inspected:

  • You will be notified of approval status.
  • Approved refunds will be issued to your original payment method.
  • Refund Processing Time: Banks or card providers may take 7 business days to process and post the refund.

7. Exchanges The fastest way to receive a different item is:

  • Return the original item.
  • Place a new order once the return is approved.

8. Non-Returnable Items The following items cannot be returned:

  • Personalized or custom-made products
  • Final sale items (if marked at purchase)

Business Information

Business Name: Fibez

Business Days: Monday To Friday (9AM to 5PM EST)

Customer Support: 24/7 Hours

Business Phone: +1 (341) 209-1143

Business Mail: support@fibez.shop

Business Address: 111 Lebanon Ln, Beckley, West Virginia 25801, United States